Reviews and feedback
We do not publish customer testimonials on this website. Here is why, and here is how to tell us what you think.
Railway Travel is an independent rail travel information service and is not affiliated with, endorsed by or sponsored by Amtrak, VIA Rail or any railway operator. Disclaimer
Why there are no testimonials here
Almost every travel website carries a wall of five-star quotes, a star rating and a review count. Very few of them can tell you where those numbers came from, and a great many are simply invented.
We have taken the view that a testimonial is worth publishing only if it is genuine, attributable to a real person who consented to it, and capable of being substantiated if anyone asks. Until we have feedback that meets that standard, this page stays empty rather than being filled with copy that reads well and means nothing.
We also do not publish an aggregate star rating or a review count, and we do not emit review markup in our structured data. An invented rating is a deception whether or not anyone checks.
The standard we hold ourselves to
The Federal Trade Commission's Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465) prohibits fabricated reviews, reviews from people who do not exist, and misrepresented consumer experiences. We would rather have an empty page than an unlawful one.
Where to find independent opinion
For views on the journeys themselves — which is usually what people actually want to know — independent sources are far more useful than anything we could publish about ourselves:
- Carrier-published service information and passenger charters
- Independent rail enthusiast and traveller forums
- National passenger watchdog and consumer bodies in each country
- General consumer review platforms, where entries are collected independently of the business being reviewed
Tell us what you think
If our guides helped, if something was wrong, or if a call was handled badly, we want to hear it. Email info@railwaytravel.net or call +1 (888) 821-4679.
Corrections to route, station or timetable information are especially welcome. Carriers change things constantly and we do not always catch it first.
If we publish feedback in future
Should we begin publishing customer feedback, it will be on these terms:
- Collected from real customers who have used the service
- Published with their explicit consent
- Reproduced substantially as written, edited only for length and clarity
- Never incentivised, never purchased, never written in-house
- Negative feedback not suppressed or filtered out
- Any aggregate rating derived from the actual set of collected reviews
